Questions, answered plainly
House cleaning
FAQs.
The useful details, from what we bring to how payment works. If your question is not here, call 531-234-0097. You always speak directly to the owner—no receptionist, no middle man. If they’re out working and miss your call, it goes to voicemail and they get right back to you.
Residential house cleaning
Good to know before we arrive.
We keep expectations clear, bring what is needed, and stand behind the finished work.
Will Anytime Cleaning Services bring supplies and equipment?+
Anytime Cleaning Services will provide all supplies and equipment needed to clean your home. All supplies used are general household products. If you prefer to have complete control of the products used in your home, please let us know when booking your appointment.
What should I do before my cleaning appointment?+
To provide you with a high-quality service, please take a few minutes to pick up personal items such as clothing, toys, and other household items.
How do I pay for services?+
Payment is due the same day services are provided, immediately following completion of all agreed-upon services. You may pay by cash, check, Visa, MasterCard, American Express, bank debit cards, Venmo, or Google Pay. Credit or debit card payments have a 2% surcharge. We do not bill for our services. A $20 late fee is charged for payment not received the day of service.
What if I need to cancel or reschedule my appointment?+
Call our office within 24 hours with your cancellation request. If you do not provide at least 24 hours’ prior notice, a $50 cancellation fee will be charged.
Do we have to be home when you clean?+
Most clients provide access to their homes, but you are welcome to be home while we clean. Since we cannot assume liability for injury to anyone in the home other than our employees, occupants should stay out of our working area and off wet floors.
What if you cannot gain access to my home?+
If we cannot gain access to the inside of your home for any reason, you will be charged a $50 lock-out fee.
How are job start and end times billed?+
We charge from the time we arrive on the job. This includes unloading supplies and equipment from our vehicle through finished cleaning and loading supplies back into our vehicle.
What do I do with my pets?+
We love our customers’ pets. For their own safety and the safety of our cleaners, please secure pets in a pet carrier or a safe area of the home and/or garage.
Do you guarantee your work?+
We offer a 24-hour, 100% satisfaction guarantee. If an area was missed or not cleaned to your standards, call 531-234-0097 within 24 hours after service completion. We will return and re-clean the area at no cost. No monetary compensation will be provided.
Are you insured?+
Yes. We are fully insured for your protection and peace of mind, and we carry excellent liability coverage.
How long will it take for my carpets to dry?+
Drying time depends on many factors. On average, carpet takes 6–12 hours to dry after professional hot-water extraction cleaning and about 2–4 hours after dry cleaning.
How often should I have my carpets cleaned?+
It depends on whether you have children or pets and how much traffic your carpet gets. As a general rule, hire a carpet-cleaning professional every 12–18 months. With pets or children, your carpet may need stain removal and a thorough cleaning every 6–9 months.
Should I vacuum before you arrive?+
No. Anytime Cleaning Services provides professionally trained carpet cleaners who will vacuum your carpets with a commercial HEPA-filtered vacuum at no additional cost.
What type of chemicals do you use to clean my carpets?+
We use all-natural, green-certified cleaning products as our primary cleaner. They do not contain phosphates and are safe, non-toxic, and hypoallergenic.
A few more notes
The small print that helps.
What happens in severe weather?+
In severe weather, we may determine it is not safe to travel or carry equipment and supplies to your home and cancel that day’s service. When this occurs, we will try to reschedule. Thank you for your understanding.
Is gratuity expected?+
Gratuity is not expected or required, but cleaners certainly welcome it. You may leave a cash gratuity for the team, our preferred method, or add gratuity to your payment by specifying the amount. The amount is split equally among team members.
Do you offer a customer referral program?+
When you refer a new client who uses our services, you receive a $25 credit toward your next cleaning after we complete your friend’s first cleaning. Your friend receives a $25 discount after their first scheduled house cleaning. You must have used our services within the past six months, and the friend must be a new customer.
Still wondering?